Prosperity Independent Ltd, Estate Agent, Finsbury Park

We had a very disapointing experience with this company. On the move in date the agent was late and had brought the wrong key to the flat meaning we had to stay out in the bad weather and take further time out of work than expected. - Once we entered the flat, the hallway and one of the bedrooms were flooded with wet floors/walls and skirting boards splitting due to a faulty roof. - When the agent checked the boiler he realised that it was not working. - There was mouldy fruit left behind in the kitchen for at least a month from when they were showing people around the flat. It was very evident that pre-move in checks had not been performed. When the agent noticed the boiler was not working he said that he needs to go back to the office, we heard nothing from him after that so we decided to contact him and his response was that it is not his problem and that we need to sort things out with the Landlord directly, usually I would expect it to be my responsibility contact the landlord throughout the tenancy but considering we hadn't be handed the keys over yet I would expect the agent to take some responsibility. North London Estates advertised and sold us a flat that was liveable in, the flat we arrived at was not and we had to find temporary accommodation (that we had to pay for) The agent's manner was highly unprofessional as he was constantly swearing, even asking us not to leave a review about our experience. We all have bad days and we really did want to understand the agents perspective but it was shocking how defensive and unhelpful he was.
Feb 5th, 2022

These guys are amazing. Big thank you to Jacek for being so great and helpful during the 2 years we were renting with them. Reliable, professional, easy to contact and always quick to respond if theres any questions/issues with the flat. Highly recommend!!!
Jul 13th, 2022

Very responsible Estate Agency, specially Jack, deals with maintenance issues at their properties immediately after reports from the tenants ! Highly recommended !
Jun 6th, 2022

Positive: Professionalism, Quality, Responsiveness
Mar 19th, 2022

Positive: Professionalism, Quality, Value
Feb 28th, 2022