Bond Express Dry Cleaners

Service: Clothing alterations & repairs
Dec 12th, 2022

Very, very, poor service. Left trousers with assistant and advised assistant that I required them cleaned and additionally the belt loop restiched. The assistant replied to me that it was not a problem. That was Monday 26th Dec. I said I required them for Thursday as needed them for work (uniform). The assistant said come back on Wednesday 28th Dec, as they'll be ready then. Went back on Wednesday only to find the shop closed!! No explanation as to why shop was closed was posted. I checked on the Internet and it said shop should have been open. Had to go back on Thursday morning to collect only to be told by the assistant that the job had not even been started and that there was no chance of getting them cleaned at all on that Thursday 29th Dec. I was so furious I couldn't even speak .I advised the assistant to just give me back the trousers and forget about it. I'll never use this shop ever again. Only god knows how they stay in business. If I could give a rating of zero stars then I would have done. Shambolic service!!!
Dec 10th, 2022

Avoid. Ive been a customer since 2018. While I had decided a long time ago that the place is not great as a dry cleaner (especially for wool/cashmere), I thought it was good for alterations. Today I went to collect a pair of woollen trousers and when I looked at them in the shop, I realised the job had been done with a machine and in a rushed manner (the trousers loop, for example, was not folded and sewed properly) but the shop manager didnt apologise at all and continued to defend the indefensible. Im not a professional sewer, otherwise Id probably do the job myself, but Im not in kindergarten either. I had told this person I particularly cared about the trousers before leaving them there and now I spent 45 and basically need to get the job done again, except its likely to be difficult without screwing things up even more. I also gave the guy 50 but had to get home before realising I didnt get my change of 5 back (they dont accept card payments). Not a customer in the future.
Nov 4th, 2022

I gave 2 dresses here to get altered which was all fine, but why do my dresses smell so bad after picking them up? Even after washing, they still smell.
Aug 3rd, 2022

Mar 19th, 2022