Nationwide Building Society

Been with nationwide for over 30 years and I can say they were a good company to deal with but not anymore Im afraid , you can never get hold of anyone and feels like we have been abandoned now.
Mar 12th, 2023

Lovely staff, doing their best with the Covid situation.
Dec 22nd, 2022

Never any issues with our friendly local branch. Came across this low star rating when checking opening times ( assuming these are correct now ) and amazing to see how three reviews leave a poor rating - perhaps people should make an effort to leave a rating for good service too. Just saying.
Dec 18th, 2022

We visited the Ferndown branch today. The staff were brilliant at helping to sort a couple of problems for us. The cashier couldn't have been more helpful or efficient.
Feb 22nd, 2022

I too have had bad experiences at this branch. I mostly do online banking, but on the odd occasion Ive had to visit, the service is poor. 1) I wanted to add my husband to my current account, was given all the forms, but on return to branch was told it couldnt be done during the pandemic crisis! As I was doing this just in case I was taken ill during the crisis, it seemed ludicrous and at odds with the situation! 2) I needed some 1 coins. The branch only had 9 (?) While I was pondering how else I was going to be be able to give my grandson the 1 per day he needed for school, the cashier asked why I was pulling a face! How rude! 3) I think its about time Nationwide opened for normal hours again. How can children access their money in pass-book accounts, when they are at school between 9 and 3!? 4) Children should be allowed to open accounts with atm cards in branch. Not all kids have the wherewithal to open accounts online or over the phone and most children under 16 do not have ID or proof of address! My grandchildren do not have passports. Ive been with Nationwide since the early 90s and have never before been unhappy. What has happened?
Dec 22nd, 2021