Hetherington Group Practice

they are Very supportive the staff are good helpful getting appointments very easy
Mar 31st, 2023

Ive moved a lot so had a lot of GPs but Hetherington is the best Ive been to. So easy to get an appointment and prescriptions etc. All thr Drs have been helpful so far, particularly Dr Hemingway
Mar 2nd, 2023

GPs have been great, but the front of the house leaves little to be desired. Let down countless times with referrals/paperwork, disappointing.
Feb 28th, 2023

This is the best GP surgery I've ever been too in London. They have been really good to me and my family. The GP called me up a few times after a bereavement, just to see how I was. Fairly easy to get a phone appointment, and they listen to you. The nurses are amazing and even bandaged a deep second degree burn while other GPS would make you wait 12 hours in A&E, putting strain on emergency services. I think it's hard to get an appointment face-to-face anywhere nowadays and the practice does really try.
Jan 28th, 2023

Per the previous reviews, if you can get in contact with a GP they are excellent. The main problem with Hetherington is actually getting an appointment. A same day appointment can only be booked between 8am and 10am which obviously does not work for many. I called again today at 8:10am (admittedly between Christmas and New Year when they only had two GPs on duty, but I had been in pain since Christmas Day and not been able to secure an appointment yesterday) and there were still no appointments available, however this is not unusual outside of the holiday season. You cannot book an appointment with a GP in the future to discuss less urgent health concerns you may have - only same day appointments (if you are very lucky). The online e-consult system is a joke and definitely not fit for purpose, as has been mentioned several times in previous reviews. The surgery's records still have not been digitised and made available online therefore my hospital consultant is unable to check my medical records when he needs to. Prescriptions are now only electronic that take at least two working days, which is fine for a repeat prescription but not for a one-off prescription when you are in pain and needing/wanting to start your treatment as soon as possible to relieve the pain. The GPs are excellent but they are massively let down by the administrative team in this practice. The management of this practice need to perform a thorough review of their administrative processes and overhaul them so patients' care is prioritised. It appears that the current situation places patients secondary to the surgery's administration. As a result, and for all the reasons detailed above, in the new year I will have to seek a practice that operates in the 21st century where they put the patient first.
Dec 26th, 2022