Hetherington Group Practice
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Hours
Chamber Rating
-
Giles Duffy
Dec 26th, 2022 -
Revelation 14
Mar 31st, 2023 -
NIA DAVIES
Mar 2nd, 2023 -
Ben
Feb 28th, 2023 -
Laura Mitchison
Jan 28th, 2023
Contact Info
- (207) 274-4220
Questions & Answers
Q What is the phone number for Hetherington Group Practice?
A The phone number for Hetherington Group Practice is: (207) 274-4220.
Q Where is Hetherington Group Practice located?
A Hetherington Group Practice is located at 18 Hetherington Rd, Ferndale, eng SW4 7NU
Q What is the internet address for Hetherington Group Practice?
A The website (URL) for Hetherington Group Practice is: http://www.hetheringtongp.co.uk/
Q What days are Hetherington Group Practice open?
A Hetherington Group Practice is open:
Thursday: 8:00 AM - 8:00 AM
Friday: 8:00 AM - 8:00 AM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 6:30 PM
Tuesday: 8:00 AM - 6:30 PM
Wednesday: 8:00 AM - 8:00 AM
Q How is Hetherington Group Practice rated?
A Hetherington Group Practice has a 3.9 Star Rating from 30 reviewers.
Hours
Ratings and Reviews
Hetherington Group Practice
Overall Rating
Overall Rating
( 30 Reviews )
Revelation 14 on Google
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NIA DAVIES on Google
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Ben on Google
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Laura Mitchison on Google
I think it's hard to get an appointment face-to-face anywhere nowadays and the practice does really try.
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Giles Duffy on Google
A same day appointment can only be booked between 8am and 10am which obviously does not work for many.
I called again today at 8:10am (admittedly between Christmas and New Year when they only had two GPs on duty, but I had been in pain since Christmas Day and not been able to secure an appointment yesterday) and there were still no appointments available, however this is not unusual outside of the holiday season.
You cannot book an appointment with a GP in the future to discuss less urgent health concerns you may have - only same day appointments (if you are very lucky).
The online e-consult system is a joke and definitely not fit for purpose, as has been mentioned several times in previous reviews.
The surgery's records still have not been digitised and made available online therefore my hospital consultant is unable to check my medical records when he needs to.
Prescriptions are now only electronic that take at least two working days, which is fine for a repeat prescription but not for a one-off prescription when you are in pain and needing/wanting to start your treatment as soon as possible to relieve the pain.
The GPs are excellent but they are massively let down by the administrative team in this practice.
The management of this practice need to perform a thorough review of their administrative processes and overhaul them so patients' care is prioritised. It appears that the current situation places patients secondary to the surgery's administration.
As a result, and for all the reasons detailed above, in the new year I will have to seek a practice that operates in the 21st century where they put the patient first.