Sandmere NHS Practice

Sandmere NHS practice has a very low end of the
Apr 22nd, 2023

I recently moved surgery to Old Kent Road practice as it was near to my home. I called them 13 times and none picked up the phone and I went to emergency 3 times. I did not have this problem here and will register back with Sandmere who deserve an award.
Apr 1st, 2023

One of the best GP I have ever had. There is an issue with the phone line sometimes but I was explained by the GP staff how it works, and it is sometimes better to hang up and call again. Recently if I have an emergency I go to the GP and most of the time I am seen by the doctor same day. Staff is very helpful and always trying theirs best to help you with any requests. Recently doctors has change and they were knowable. I managed to finally get to the bottom of my long term condition thanks to the Dr. Harrar
Mar 17th, 2023

Mar 7th, 2023

Update on 02.03.23 The Practice Manager called me the next day on 02.07.21 to apologise after my initial complaint/review [*see below]. I have used the telephone line on 2 further occasions since then and the wait was within 20 minutes, so there is improvement. I have remained on the Practice list because my doctor is kind and helpful. *It's unacceptable to be kept in a queue on the phone for 2 hours 19 minutes, from position number 10 to number 1, waiting in turn to speak to Receptionist. I hope they improve quickly on this. July 1st, 2021
Mar 2nd, 2023