Thames Laboratories

Appointment arranged for today between 9am -1pm waited in all morning , just rang to confirm they are still coming and the agent said there was a note to say the surveyor had visited at 10.30am and had reported there was no one answering the door and no reply on phone , I havent left the house all morning so if someone had tried the bell or knocked they couldnt have tried very hard and , on checking the phone number on record it was down as a wrong number ( 2 digits round wrong way ) so the surveyor hadnt called my number at all . The lady I spoke to when I called was very pleasant and helpful and not at fault at all so my review is not a reflection of her personally but more on the system as if someone calls and doesnt get a reply they could leave a card at least to notify of missed visit that way I could have avoided having to stay in all morning for nothing and contacted to make another appointment and avoid the company having to send out unnecessary letters . Very very frustrating and also not good for the surveyor having wasted visit . Maybe when appointment is made contact details should be checked routinely .
May 5th, 2022

A really nice polite chap turned up at my door, explaining why he was there.an appointment was prearranged that I had forgotten about. He explained what he needed to do and I left him to it.my animals adored him especially the German Shepherd.it was love at first sight for the both of them.very professional and courteous
Apr 5th, 2022

Sep 29th, 2021

Jun 23rd, 2021

A very good asbestos analyst company that my business uses regularly. Professional, reliable and value for money. I would recommend their services.
Apr 2nd, 2021