Hales Home Care South Tyneside

I've been a healthcare worker for 3years before I found myself needing care. Hales provided my carers and I was shocked at the appalling level of care delivered. Instead of 30 minutes of care and support I barely received 10minutes. I was left to lie in a room with my own feaces for most of the day and even though I complained nothing changed. No human being should be subjected to the humiliating treatment I received from this company. The council should beware continued use of Hales Home Care. A total waste of money.
Mar 14th, 2023

This is joke of a company
Aug 23rd, 2022

This company dont care about the clients,If thinking of them looking after your family member i wouldnt!!! They turn up when they please not when its suitable for your family member, dont care about their personal hygiene its non existent, they need to realise the client's are the ones who pay to keep there business running without them ,they arent a company. I'm so glad when my uncle leaves them in couple of weeks!!!!
May 1st, 2022

Absolutely shocking service, can't get through to tell phone number for care management team. New merger with Niche Care, not told of this & entrusted our mother into there care. Shocking service over the weekend which has lead to her going into hospital after a fall, suspected broken bones. Hospital waiting today for carers to contact them back to advice package has restarted for her to return home. Called numerous times, line rings once the constantly engaged. Appalled at service, lack of
Apr 19th, 2022

Would give zero stars if it was an option. The management are a joke and the conditions that people are left in are disgusting. Complaints are completely ignored. It is no wonder their CQC rating is the lowest possible. Absolutely vile company. If you have any choice about leaving your loved ones in their care, please find an alternative.
Mar 28th, 2022