Lotus Chop Suey

We always order from lotus but never again we paid for an order but didn't get the full order although we had been charged for it we phoned twice but got fobbed off Never again
Apr 6th, 2023

Disgusting service. Ordered our takeaway at 18.30, given a delivery window 19.30-19.50. Nothing arrived. Given incorrect updates. Called the restaurant, told it was on its way. Still nothing. Called again, and the guy put the phone down. Called back and was told the same thing and again he hung up for the phone. Absolutely shocking to wait 2 hours for food and to hang up the phone twice. You should be ashamed of your selfs. Oh and weve still not received the food weve paid for.
Mar 30th, 2023

I think they must have a new chef. Usually chow mein comes in a tray of noodles then meat/veg etc separately. Its all in one box now and very dry and extremely spicy for a chow mein. Disappointed
Mar 23rd, 2023

Mar 9th, 2023

If I could give no stars I would. Totally wrong order, with some of it missing. They have done orders for us before and made alterations, but on this occasion when theyd done it wrong they refused to replace what theyd given us, despite them doing them previously. When I asked for the dish over the phone they never once said they couldnt do it - there has never been a problem previously! Absolutely non existent customer service, flatly refused to sort it out. Avoid at all costs. We have used this Chinese for over five years and in the past few months the few we have had have been diabolical. We thought wed give them another chance, but never again. Absolutely fuming!!!
Jan 12th, 2023