Spa Naturel Brands Hatch

Not the best spa but wasn't to busy
Feb 27th, 2023

We were a bit hesitant about staying here as a business with the 3 stars and I wish we didnt. Clearly the owners/managers are not actioning these reviews. These are just some of many awful points. - check in took 10- 15 mins which wasnt just us, we saw others go through a process down to a computer glitch. - Toilet in reception was closed when we arrived beating in mind we drove 4 hours and had to wait for room. - day 1 was large towels provided - the other days, large towels were unavailable due to not being delivered. We are events and showered daily with a tiny hand towel each time. Shocking. - key card kept failing, had to charge it daily to enter the room. -one night we went into the bar and got charged double for everything, when we went to rectify it, it took about 15 mins from the initial contact. - hall ways absolutely stink of old socks kinda smell - pool never open. - if you like a warm breakfast this place is for you. - the beds squeaked everytime you moved/rolled over. I think the only place how this hotel is successful is because its on the site of brands hatch. If it wasnt for that famous racing track being there. We stayed for 5 nights and the price DOES NOT match the standards. This hotel wouldnt be around.
Jun 5th, 2022

Lovely staff, the pool area and steam room and sauna were nice and the bar and restaurant were great!! Bar serves Starbucks coffee. My massage wasn't great however - no music, bright lights and so hard it left me with bruises (despite me asking for it to be softer). As with most spas, there was competition for the loungers but they have a 'no towels' policy which makes things a bit easier.
Apr 7th, 2022

Its a nice gym and spa but could be better. The staff are lovely. Theres not enough evening classes for people who work in the day. And does feel like it could have a bit of work done to freshen the place up a bit.
Sep 24th, 2021

Run down and not hygienic at all unfortunately, pool usually closed due to another issue. Changing rooms stink of wee and clumps of hair in the showers for days at a time. We are hoping to get out of the 6 month contract and go elsewhere.
Jul 1st, 2021