East Kent Recycling

Unfortunately Ive had an absolutely horrible and negative experience with East Kent skips. John in the office is extremely rude and unprofessional, even his colleague commented so on the phone in agreement with me, and his blunt emails were incredibly abrupt. The website allowed me to book a skip for Monday under next day delivery and I was informed on Monday that my skip would not be coming. Instead of an apology, a partial refund or any kind of compensation, I was informed told that As you can imagine, we dont work 24/7 so your skip wont be coming. I emailed plenty of times to suggest not only should they fix the website to prevent this happening again, but to also express my disappointment but it all fell on deaf ears. I finally got a response this morning from a colleague, but was still informed that they could not offer any kind of compensation and instead I asked for a full refund. Im amazed that this company would prefer for me to leave this negative review as opposed to offering me the next size skip as an apology for eg, but I think it just goes to show their lack of customer service and care. Thankfully I have since secured NEXT DAY DELIVERY from RS skips and am delighted to say that they were not only friendlier but also cheaper. Definitely do your research before booking with this company. Service: House & garage cleanouts
Oct 18th, 2021

Service: Waste recycling Positive: Professionalism, Quality, Responsiveness, Value
Jun 22nd, 2022

Annoying to visit since you have to book in advance due to covid 19
Mar 9th, 2022

Easy to find & very quick to unload. Friendly workforce & helpful.
Dec 31st, 2021

Boss)
Nov 4th, 2021