Loake Shoemakers

Absolutely rude, discriminative, disgusting service from Octavio, we went for a return and immediately he questioned us why we were returning in this branch and not the Russel square branch where I had bought the shoes. I asked him if this was a policy because we werent made aware of it but instead he rudely replied it was common sense, I was shocked by his unprovoked rudeness, he carried on to ask why we wanted a refund to which I replied the size for too big for my dad he replied by saying why did he not come in and get a new shoes, which was none of his business but I told him he will come some other time himself then he proceeded tell my friend to shut up when she questioned him why he was being so rude and even told me to travel to the other branch, I dont understand why he was behaving like this when at the need he managed to give a refund which took him 2 min max. So he could have just given the refund which is his job without being rude. This behaviour is very sad because if my parents whose English isnt very good would have come themselves then they would have been treated the same. Your employees should be educated on how they should approach customers properly, and made aware of the refund policy and please not to make up their own policy for the company as it gives the company a bad name and we wont be returning to shop here ever again
Jan 30th, 2023

I was served by Octavio (if that is even his real name) aka Otto as stated by other people's reviews. He was the most obnoxious man Ive ever met in my life. His comments were so condescending, arrogant and patronising. For a prestigious brand like this, you would expect the customer service to exceed your expectations, however, I can say that this was the worst customer service I have ever received in the past 40 years that I have lived here. If you want to be disrespected and treated like garbage you should head into this store and be served by OCTAVIO! Its such a shame because the other branches have amazing customer service.
Jan 26th, 2023

Jan 4th, 2023

Oct 8th, 2022

Great service at the store, Otto was very friendly and helpful.
Jul 3rd, 2022