London Doctors Clinic Private GP

I searched for a clinic to book a PSA Blood test, this appeared to be as good as any and close to home. i went through the booking process, stating that it was a PSA Test i required, i paid the 70 fee and attended. on completion of the test i was told there would be a further 111 for the test. i explained that " i booked a PSA Test" and was told i only paid a deposit for an appt. The website was not very clear on charges, whilst i was booking it would have been perffectly easy at that stage to tell me the full fee was 181, i would have then shopped around. Very disappointed, i am sure i'm not the only one fooled into thinking i had paid all monies up front!!!!!!
Apr 5th, 2023

Clean place and nice staff. Also very professional.
Oct 25th, 2022

Very pleasant receptionist, promptly seen at appointment time, very personable doctor, efficient and straightforward service. Thanks!
Mar 6th, 2022

Jan 25th, 2022

Today is 2 September and I would like to share my experience within this clinic. I went there today to do my day 5 test as I have done my day 2 test At London bridge clinic Which was absolutely pleasant. I arrived there at 12:15 for my appointment at 12:20. When I got there I was told that. My appointment was 2:20. I actually changed my 2:20 appointment to 12:20 and I showed receptionist (Who actually doesn't work for the clinic) the email confirmation. He was very helpful after I told him that I had to come back home for a video conference at 1:30 so i wouldn't be able to wait until 2:20. He tried to get hold of the nurse But With no success. I tried calling the the company's number But nobody picks up the phone for half an hour, which was beyond my comprehension. Around 12:50, the nurse came back with a lot of shopping. She didn't apologize. She didn't ask me to confirm my name and my DOB. I absolutely hate it the way she did the PCR test. It was very heavy handed. She was very unprofessional and very unpleasant. This is frankly speaking, the worst healthcare experience I had. And by the end of the day, I paid 99 pounds to them. I don't know where to launch a formal complaint about this. But without verification of personal information, and started doing the test is frankly a dangerous act. This is the basic thing she, as a nurse should have known. I will find out where to log a formal complaint for the fact that it might cause harm to patients one day.
Mar 12th, 2022