Rowlands Pharmacy Farnham

This pharmacy has been a godsend on occasions when my surgery is having one of its sporadic funny turns! I've found them to be ultra helpful even during the heights of Covid!
Mar 22nd, 2023

I attended this place recently. The people who work there are kind and work very hard. Today, one of the members of staff sang a line from a song,"What's the story, morning glory?" I wanted to sing the next line, "What's the word, hummingbird?" This is from the musical, "Bye Bye Birdie." The particular song is "The Telephone Hour." Anyways, the members of the team were just lovely.
Feb 27th, 2023

Taking advantage of the fact they are based at Farnham hospital and get lots of prescriptions sent through by the GPs located there. Zero customer care and service far below standards expected. Long queues with one front of house staff with pharmacists (I presume) pottering about in background ignoring the obvious failings in actually serving patients. Impossible to contact on phone, and after miraculously getting in touch with them to get positive confirmation of a prescription they stated I would be texted about but wasn't, when I arrived in person told it wasn't in. But it was! Turns out their text service simply doesn't work which they admit. Only after challenging this and them actually checking, turns out it was. This was after they had denied knowledge of a prescription being sent over from the GP surgery on site, which after checking with the GP had been sent much earlier in the day however they had not actioned it at all, requiring an additional visit. Just utterly hopeless, depressing, and a place I will avoid like the plague. It currently has 2.4 stars out of 5, and after every negative review, a canned response from the 'owners'. Simply put, if you are in need of pharmacist services, your odds of success here are low.
Feb 24th, 2023

Feb 19th, 2023

Final straw today Woman serving snapped at me with a head Shake was so quick to try and take her frustration out on me of how busy they are Rude woman obviously not very happy Didnt give me a chance to explain and didnt apologise Every month I need my repeat prescription.. I actually dread trying to phone them they hardly ever answer Ive been in the shop and watched them all ignore the phone This time I gave up after two days and physically went in and ordered the prescription. They didnt send it when they said they did so a week later Im desperate for my blood pressure meds etc Employ someone to just take calls Is that so difficult ? I have tried to stay loyal as I understand they are busy . But other companies would be so happy with that much business - they dont seem lucky and privileged to be a pharmacy located where they are I think now they only get so much business because there is 2 GP doctors surgeries so its convenient for people Well Im out Your rude female member of staff blew it today and : The feeling of am I going to get my critical meds on time this month which I feel every month I am done with There are plenty of other pharmacies Im now waiting for your impersonal stock one click answer that offers no apologies is just patronising and arrogant
Jan 17th, 2023