Anytime Fitness Farnham

After 3 years of membership(1 year contract then cancel my policy whenever I want) I asked the staff members to cancel my contract from january and they keep charging me months in a row. 3 requests in 3 different months and they keep charging me so in August I had to call the bank to cancel my direct debit. They asked me via mail to pay "my last month", I call them and speak about my request, they apologise for overcharging me, promising me they will update my request and sort the situation. One month later, I received a letter from a debt colector for 44 otherwise they will come and take my belongings in order to sell them and recover the debt. Awfull service.
Apr 19th, 2023

Apr 8th, 2023

Apr 8th, 2023

It's terrible customer service, I feel like it's a scam. They just let you sign up saying they have got offer for a month free and never explain about the contract. Even after cancelling the membership you still have to pay for months even if you don't go. It's horrible.
Mar 30th, 2023

AVOID AT ALL COSTS. A COMPLETE DIVE AND A SCAM. Joke of a company. Took extra money from my account without authorisation. Cant get through to anyone and no response, but quick enough to get aggressive when the shoe is on the other foot. Recent reviews from others says it all. Do not join this place unless you want to be ripped off and dont mind working out in complete squalor. I have been a member of Anytime Fitness for many years and have noticed the decline in maintenance and cleanliness at the Farnham club. Please see attached pictures for more detail. 1 . The gym floor and bathroom facilities are filthy. It's clear that there hasn't been a cleaner for some time or a cleaning regime. The floors and toilets around the gym are dirty, with mud, hair and skin visible on a majority of contact surfaces, including the floor mats on the top floor. There is also historical stained urine on the toilet floors and around the basins, and the benches, walls and sinks are dirty. Again, there is a consistent lack of cleaning in these areas and they have stayed the same on multiple visits to the gym. The antibacterial dispensers are also broken with some completely missing from the wall, making it difficult to clean the equipment down after use. There is also a lack of antibacterial wipes, they're usually missing from the dispensers entirely or the dispensers are simply missing from the wall. 2. The electrical equipment around the gym hasn't been PAT tested since 2021, which is a huge health and safety risk and a breach of non compliance for several safety standards. This includes the Electricity at Work regulations (1989), Health and Safety at Work act (1974) and the Management of Health and Safety at Work regulations (1999). This is a serious matter which is posing a health risk to the hundreds of members attending the club. 3. The equipment and decor looks tired, and there has been no communication with the club's members to address this. As mentioned above, there has been a noticeable decline in the clubs standards, and there is clearly a lack of direction and training for the staff currently employed at the club, particularly for an environment where contact surfaces is a constant and Covid is very much still a concern. After many years of supporting the club, Anytime Fitness is failing to keep the members and myself safe and I will therefore be cancelling my membership with immediate effect and will no longer attend the club.
Apr 23rd, 2023