Ideal Window Solutions Ltd
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Unity Building, Fort Fareham Industrial Site
Fareham South Ward, eng PO14 1AH - (800) 731-8761
Hours
Chamber Rating
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M DUFFY
Ideal windows installed my windows and bifold doors at my townhouse in bucklers park. First class job from fitter Mike whose attention to detail was first class. Would hundred percent recommend.
Oct 13th, 2022 -
Mike Booth
To make this a fair review I will start by saying that when Ideal Windows fitted 8 new windows, a front door, built a new conservatory and installed a new electronic garage door we were pleased as punch. The work was excellent. However, 6 years later the garage door stopped working and as we were told by the salesman it was a 10 year guarantee we asked them to deal with it. I was then told it didnt have a ten year warranty at all, the motor was for 2 years, the control system was 5 years and (get this) the colour fastness is 10 years. Can you see the salesman sitting down and telling you the warranties of the component parts. NO, he said 10 years. They refused point blank and the letters I got from their Director Mr Thom Emerson were absolutely appalling. No one else is allowed to deal with complaints, This is where the after sales service goes bad. So in fairness I would say when you sit down to make a contract with them you really should clarify the details of your warranties, dont take the word of the salesman. Just to finalise this, If they had told us about the real warranties on this garage door being 2yrs, 5yrs and 10yrs we would never have purchased it from them. They didnt actually provide us with a copy of the garage door warranty so just make sure you get all your documents.
Jul 21st, 2022 -
Sandy & Dean Martin
New replacement glass fitted today, by Ideal Window Solutions, Lee the fitter was great & very through.
Jul 18th, 2022 -
Douggy
Apr 24th, 2022 -
Paul
Nov 16th, 2021
Contact Info
- (800) 731-8761
Questions & Answers
Q What is the phone number for Ideal Window Solutions Ltd?
A The phone number for Ideal Window Solutions Ltd is: (800) 731-8761.
Q Where is Ideal Window Solutions Ltd located?
A Ideal Window Solutions Ltd is located at Unity Building, Fort Fareham Industrial Site, Fareham South Ward, eng PO14 1AH
Q What is the internet address for Ideal Window Solutions Ltd?
A The website (URL) for Ideal Window Solutions Ltd is: http://www.idealwindowsolutions.co.uk/
Q What days are Ideal Window Solutions Ltd open?
A Ideal Window Solutions Ltd is open:
Tuesday: 10:00 AM - 5:00 PM
Wednesday: 10:00 AM - 10:00 AM
Thursday: 10:00 AM - 10:00 AM
Friday: 10:00 AM - 10:00 AM
Saturday: 10:00 AM - 10:00 AM
Sunday: Closed
Monday: 10:00 AM - 5:00 PM
Q How is Ideal Window Solutions Ltd rated?
A Ideal Window Solutions Ltd has a 3.9 Star Rating from 20 reviewers.
Hours
Ratings and Reviews
Ideal Window Solutions Ltd
Overall Rating
Overall Rating
( 20 Reviews )M DUFFY on Google
Ideal windows installed my windows and bifold doors at my townhouse in bucklers park. First class job from fitter Mike whose attention to detail was first class. Would hundred percent recommend.
Mike Booth on Google
To make this a fair review I will start by saying that when Ideal Windows fitted 8 new windows, a front door, built a new conservatory and installed a new electronic garage door we were pleased as punch. The work was excellent. However, 6 years later the garage door stopped working and as we were told by the salesman it was a 10 year guarantee we asked them to deal with it. I was then told it didnt have a ten year warranty at all, the motor was for 2 years, the control system was 5 years and (get this) the colour fastness is 10 years. Can you see the salesman sitting down and telling you the warranties of the component parts. NO, he said 10 years.
They refused point blank and the letters I got from their Director Mr Thom Emerson were absolutely appalling. No one else is allowed to deal with complaints, This is where the after sales service goes bad.
So in fairness I would say when you sit down to make a contract with them you really should clarify the details of your warranties, dont take the word of the salesman.
Just to finalise this, If they had told us about the real warranties on this garage door being 2yrs, 5yrs and 10yrs we would never have purchased it from them. They didnt actually provide us with a copy of the garage door warranty so just make sure you get all your documents.
Sandy & Dean Martin on Google
New replacement glass fitted today, by Ideal Window Solutions, Lee the fitter was great & very through.
Douggy on Google
Paul on Google