Gudge Heath Lane Surgery

Best GP practice Ive been to , changed from a different one that was shocking! I have nothing but absolute praise for the care , kindness and consistency of consideration shown to myself and my partner since joining the practice ! Thorough friendly doctors, when they book an appointment for you they keep it !! Unlike the previous practice, Id like to sincerely thank each and every one of them for all their hard work in these really difficult times . Massive thanks for superb service !
Mar 19th, 2023

I have been with the surgery for more than 5 years. Last 2 years things have drastically declined. Less service and more work for me. I may call 2/3 times out of a year max. Reception use to be able to read notes about test results now I have to book an appointment call at 8am. God forbid you call at 8:02 and after a 30+minute hold to be told, all appointments are booked call back at 2, no apologies or concerns when you say youve been waiting for 30 minutes, but a response of you should call at 8!!! Get blood tests done and no response from drs for months and then to find out I unfortunately have to call at 8am and book an appointment. This is the tip of the iceberg not to mention other procedures they let me down in!
Feb 1st, 2023

Like so many can't get an appointment even if wait on phone from 8am and still be told all gone. Have just put a complaint in as did an e consult what a joke 10 days later all I got was a txt msg how rude disrespectful and unprofessional and to be fobbed of to someone else not even a dr
Jan 3rd, 2023

Dec 24th, 2022

cut off after 30 mins of waiting in the queue. Same as when I called up this morning. Not able to call the doctors at all to make an appointment only in the time frame they give and then cut you off. Poor service
Dec 24th, 2022