Marshall Mercedes-Benz Truck & Van Fareham

I gave this cowboy outfit another go following on from my past bad experience (see below review). My Vito had developed a periodic warning light come up, which I videod, and then showed to a lack luster gent at reception. He said it was a brake problem. I showed him the symbols for brake problems, which definitely wasn't the symbol flashing up on my van. He agreed with me. He then said I'd need a plug in diagnostic costing a standard 120 + VAT. Disgusted at the guys lack of knowledge and help I walked out. Turns out a squirt of WD40 on both sliding side door sensors sorted out the issue. Took me all of 5 minutes. And I'm no mechanic. Marshall, don't bother replying with your usual drivel. Try getting more dynamic helpful knowledgeable staff. I booked my 2019 Mercedes Benz Vito for its first service. On booking I was also told that my type of van had a recall on it, basically just for a reset (whatever they mean by that)? When I collected my van after the work had been done my heart sank at the state it was returned to me in. Seat protection cover more on the floor than the seat. Dirty and dusty interior. Scuffs on the drivers door inner panel that wont polish out. And the wiring on ambient lights I had fitted pulled apart. Now what sort of care do Marshall take to return a vehicle Covid clean? Or how about showing a bit of respect to a person's vehicle? Just because it's a van doesn't mean you lot show less care and consideration than you would on a 2019 Mercedes car. Also, since the reset my van will now periodically turn the heater fan on, without the ignition key in and not turned on. This will at some point flatten the battery and I'll end up stranded somewhere. So I phoned up Marshall to complain both about the shabby state of my vehicle and this heater fan problem. The person I spoke to, his direct answer to the heater fan problem was "Well it doesn't matter because your van is still covered under warranty." I was actually dumb struck by such a stupid response. Of course it matters! Your answer matches the standard that my vehicle was returned to me in...rubbish!
Mar 1st, 2023

Recall for a drivers air bag, in and out within about 10 minutes! Spot on!
Mar 18th, 2023

Feb 1st, 2023

Jan 30th, 2023

The only reason I've given 4 stars is due to the 11th hour savior by Abby and mechanic Steve. I was only minutes away from blitzing you guys with 1 or zero stars across multiple platforms before Abby stepped in and took over proceedings! I'd had 3 or 4 issues with your company and the service provision, without going into a long message! I've now seen the multiple poor reviews you have on here and I could fully back up all of them! But when Abby came up trumps and sent mechanic Steve out to my home to resolve my issues, things improved dramatically. Then when Steve found issues at my home and immediately said he needs to get this sorted, he took my vehicle back to the workshop himself leaving his van overnight at mine and brought it back the next day all fixed! Steve deserves a lot of praise and a big thank you for that. My suggestion to owners / management would be to put a senior manager either out on the service desk of have their office right next to the service desk with their door open! And best employee more Abby's and Steve's! And I do agree with most poor reviews about answering the telephone, my average wait was in excess of 3 minutes, no exaggeration!
Mar 6th, 2023