Fairlands Post Office

As per a previous comment, shame that zero stars isnt an option! Having used this branch for a number of years due to convenient location, I put up with the rude man Stephen who runs this branch with his down trodden wife. Cynical, misogynistic, no customer service skills and down right rude, I find it incredible that they have still have customers returning. Due to being close by, I popped in to post some mail today, thinking he might have mellowed over the years, but sadly not. He kept myself and the customer in front of me waiting whilst he had a chat with the customer at the counter. When it was my turn I asked a couple of questions and true to form, rude, cynical, arrogant. Suffice to say, I will never return to this branch with my other local branch in Jacobs Well being a joy to visit, nothing too much trouble, quick and efficient, he could learn a thing or two! He really does need bringing down a peg or two and to go on a customer service course!
Dec 22nd, 2022

The post office / shop is always closed due to hospital appointments or illnesses, obviously these things cant be helped but if its clearly an ongoing problem health wise shouldn't back up staff be implemented ??
Sep 15th, 2022

I've never left a bad review and normally wouldn't spend time writing one but unfortunately I have been here twice and now I will never return due to how the staff made me feel. On both occasions they have been patronising and rude, I left feeling quite upset. I wondered how I could have offended them as I was just minding my own business, the only problem was that I didn't have cash to pay for a plastic envelope and I was expecting to be able to pay for my postage and envelope all in one go on my card, like I would do at any other post office. I was happy to do the extra admin: paying for my postage on card, getting cash back, going to another till to pay for the plastic envelope then going back to the post office to pay to post my remaining package, but I was made me feel like a real nuisance. I thought it must just be me but I can see from another man's review he has experienced a similar sort of attitude and this was from 4 years ago. If you do read these reviews I wonder if you might consider adapting to ensure people can pay for everything all in one go as a lot of people don't carry cash anymore. Covid has also made it off-putting and a lot of places now don't accept cash. I would also ask you to please be more kind and courteous in the future as maybe you don't realise that you can have an impact someone's day.
Apr 25th, 2022

Super friendly staff
Jan 18th, 2022

Always very helpful and welcoming. Great to still have such a wonderful service in a small community.
Nov 3rd, 2021