Hilary Cottage Surgery

I have had a lovely experience with this practice since moving to the area. Ive found the administrators on the front desk to be both welcoming and very helpful, and both the nurse and the doctor who Ive seen have been excellent. Each time Ive called to book an appointment Ive got through within a few minutes, and the staff have helped me book one as soon as theres a slot available. It must be frustrating when services arent available on demand, but thats a National problem and not the fault of the people working hard at this practice.
May 1st, 2023

Staff are really helpful and friendly and enjoyed my visit
Mar 26th, 2023

All I can say is when we need help that is urgent the staff are excellent, kind practical and effective. Thank you. People must accept that when demand is so high there is only so much that can be done.
Mar 7th, 2023

Absolutely entitled, rude and useless front office, why are we taxpayer paying for them? They odd to be dismissed due to poor and unprofessional performance.
Nov 14th, 2022

I have had an extremely awful experience with Hilary Cottage as opposed to other former surgeries I have been registered to. Despite paramedics coming to see me and saying I must have a follow-up with the GP the next day they still said they would not give me an appointment. I was passed around for weeks. After finally being seen, I was never given my test results and am struggling to get an appointment to talk about next steps. All whilst having ongoing migraines and high blood pressure. I have made a formal complaint to NHS England, avoid this practice if you can.
Oct 9th, 2022