North Wood Croydon

I had a wonderful experience in this real estate agency! Paul helped me find my dream apartment, he was so patient, efficient, I have no words to describe the great help he provided me!!! I highly recommend this agency
Apr 24th, 2023

Great estate agent. Flawless process to get references done, sign the lease and move in with no hiccups. Property has had a few issues since I've moved in but Paul and Marcus handle everything so professionally with grat customer service. Any issue there's been has been fixed the next day! Moving is always stressful but it's been a pleasure with Northwood.
Feb 10th, 2023

Aug 11th, 2021

First I would like to excuse myself for my not best English,its because I am not English women ...:) Than I would like to complain about the agent's attitude towards a client. There was a call to me with which I was invited for a viewing of a property located at 67, St Peter's Road.At the time of the survey, I kindly prayed because I liked the flat to be given the information on how I can pay for preservation and apply for this object. Your agent Paul Edwards made me write my email address in his notebook. Like he doesnt have it from before... It looked as if he had done it for to pass, and he assured me that he would send me the necessary e-mail details. I expected this to happen in the next few hours ,but not. So I decided to call and to inquire what was going on. You know that you always need a quick reaction in this area or else you just lose what you liked as a home ... on the other side of my handset I was told that the agent in question will not be sent but a message that I am looking for him and that I have not sent the agreed data . As I was told today that he would not go back to the office anymore because he was working from home ... by the end of the day and this sitter including myself I still did not receive an email with the information I needed. Waiting for a refusal of a bunch of views in the hope of finding my place but alas in vain. the agent in question after another phone call made me surprised that I did not receive the email we had agreed upon, and after finally sending me such one, he just did not bother my one back that once again made me look for him on the phone. I just wanted to send my money for the holding deposit , but I was not told where ... He once again sounded like I did not have to hope at all. He just apparently ignored me from the beginning and once again let me wait . This time he used to justify that he had to talk to the landlord first whether he wanted me and my partner to participate in what they called it a competition ... Well, honestly from the very beginning this man with his attitude makes me feel discriminated !!! And as I expected in the final he called me not after the agreed 30 minutes but after one hour just telling me what I sure He wanted to tell me from the very beginning namely that the landlord does not approve of us for some reasons witch nobody does not even explain me.I am insulted and stressed by this agent and please let my complaint be taken into account! Kind regards Adelina Milanova
Mar 19th, 2020

Terrible agent! The worst I have ever dealt with... Everything was too much trouble and when there was an issue which should have been dealt with by Northwood, they passed the buck repeatedly. Trustworthiness, helpfulness, understanding, attention to duty and all-round customer care... ZERO!
Aug 18th, 2019