West Valley Hospital

Great staff but I was seen by a Doctor Gupta who was a Gastroenterologists. His suggestions for my case I could have found on Google and there seemed very little professionalism. He performed a gastroscopy and this caused more problems after. I would recommend to use someone else and don't come here if looking for a reliable doctor who is genuine and is looking to improve your situation!
Apr 18th, 2023

I attended West Valley Hospital in West Croydon to see Mr Kunasingam about my bunions. I was pleasantly surprised to find they offered free onsite parking which makes a huge difference in Croydon. I was reminded about my appointment by phone and the member of staff who called me was extremely polite. At my appointment I was seen on time which was great as I had to go back to work. The hospital itself was a hidden gem I really had no idea it was inside an office block. The reception staff were helpful and Mr Kunasingam was extremely professional. He has reassured me about surgery and I feel confident having treatment at West Valley Hospital. Thank you everyone at the hospital .
Oct 18th, 2022

I visited West Valley Hospital on 07/10/2022. I had a great experience. The administration team were very polite and kept me sufficiently informed from start to finish. I was given clear instructions how to find the hospital and was warmly welcomed in to the hospital by a lovely receptionist called Hannah when I arrived for my appointment which straight away put me at ease. I attended the hospital for steroid injections in my trigger finger and wrists having suffered with arthritis for the last two years. I was seen by Mr Jae Rhee. He was fantastic. A procedure of this nature is not pleasant but Mr Rhee did his best to ensure I was comfortable and calm and knew each step of the procedure. Since having the injections I feel like a new women and wish I had them sooner. I am finally pain free for the first time in two years! I had adapted my life to suit my arthritis and now I can finally do normal everyday task like open a screw top bottle of drink! I can not thank Mr Rhee enough. I highly recommend West Valley Hospital and will definitely be using the hospital again.
Oct 15th, 2022

Horrible experience!! Dont recommend to anyone! Went to this clinic to support a friend during an urology appointment. The clinic called the patient asking to come in 2h earlier than originally booked. We arrived earlier, the receptionist was cold and unfriendly. My friend was called in just to wait in another reception room for another 2h without ever knowing when she would go in. I go and politely ask the receptionist how long it would take; without checking anything with arrogance as if I was bothering her she tells me the surgery would last 4h. I immediately panic as my friend did not go in for any surgery. so at this stage I have to insist for the receptionist to check on the system; she calls someone who tells her it would take another 30mins. She did not apologise or seemed slightly embarrassed by the appointment confusion and creating that much panic. Very unprepared staff, zero empathy for the situation. Not the type of place that makes you feel welcomed. The report from my friend on the urology department was that terrible care was provided all throughout it. Procedures were unnecessarily painful and too much exposure of the patient with too many people in the theatre.
Aug 17th, 2022

I have never experienced such first class service/treatment from start to finish, from anywhere, until I attended this hospital. All the staff are amazing, hospital is spotless and I would highly recommend. Thank you
Feb 12th, 2022