Croydon Orthodontic Practice

After I posted the review below i was contacted by the practice and offered a cancellation date in the next week for my special needs son. We are a little further along the road now after being seen so thank you Croydon Orthodontic for stepping up when needed. -------------------------------------------- 4 month wait for a child to be seen after already waiting 18 months. Several cancellations with no flexibility and rude on the phone. However....if private appointments are available :( My son, who is special needs, first attended when he was 13 years old, he is now 15. Although I had been advised by my dentist that my son needed orthodontic treatment and was now at a correct age we were told by the orthodontist to wait 18 months. We waited and an appointment reminder came through on the 1st Feb 2023, a date was booked for the first available appointment which was 5th April. This was cancelled on the 4th April and moved to the 10th May, I voiced my concerns regarding the timescale, the receptionist would not let me move to another orthodontist and had no dates sooner. This appt was then cancelled so now the 19th May! Can't do that day due to another appointment so I ring and am offered 15th June!!!! Receptionist is dismissive and obviously deals with these complaints alot e.g. saying not her fault, these things happen etc etc., he can wait etc. I said I would ring back and they messaged after i hung up saying they have cancelled 19th May! So nearest appt I can have after being reminded to bring my son in on the 1st Feb is now 15th June!!!! However when I enquired about invisalign for myself separately and privately (more expensive than anywhere else) appointment was available within a week and the sales team were on the phone several times.
May 2nd, 2023

For the year and a half I was with the practice, all the staff were beyond helpful and kind, always very efficient. A special Thankyou to lucy and Georgina for all their hard work, and for giving me a smile Im a lot more confident with. :)
Apr 11th, 2023

Great experience from start to finish. Dr. Maria Peridi was great with both my kids and thanks to her for bringing more smiles.
Apr 3rd, 2023

The staff were very helpful and efficient. The treatment was clearly explained .
Apr 3rd, 2023

I got my braces on with no problems, but one of the staff told me I could get my braces off earlier, I told them no to taking them off early but they totally ignored me, I was supposed to wear them for a year and a half but they took them off only at 8 months. I was given retainers late so my teeth started to move back after a couple days, once I got my retainers they didnt fit properly so I was given another pair a bit after but they were completely loose they slipped off my teeth and wouldnt stay on, so we went back for another appointment to sort it out, the same staff member told me off for disrespecting my mum when I had done nothing but get ready, I have autism and couldnt handle it well so I went, so the 2 pairs of retainers ended up not getting sorted that day. a year later and my teeth have completely gone back to the way they were, all because a staff member told me off over nothing. I was also told at the beginning I would need some teeth removed for the braces, they never bothered with that either.
Apr 8th, 2023