LV - Croydon

Dont waste your money,they took ages acessing the claim,then came up with various reason why they couldnt pay out they are happy to take your money every month but when you need them they dont want to know,so because of their delaying tactics and bogus excuses for paying out we have a very sick dog,check the policy wording thorougly,they refused us because our vet destroyed our dogs records,because he didnt visit the vets that often,and becuse they couldnt check the dogs history turned our claim down, mickys not got inoperable cancer,as it has spread too far to remove it, avoid at all costs
Mar 21st, 2023

Utterly unacceptable is the only description I can come up with for the appallingly bad customer service offered by this organisation. Whilst their products are, in my experience, excellent and highly competitive, just don't find yourself in a position to have to contact them via telephone. Their constant refrain is that they are "extremely busy at the moment" and are "doing their best to answer your call as soon as they can". Like many organisations these days, there is a single telephone number that all callers are asked to call and there is no alternative but to have to wait in a ridiculously long queue for 30 mins or more until you get through to somebody. On what planet is this acceptable when we all have busy lives which we cannot afford to spend hanging on the line waiting for companies to answer our calls? But that's by no means the end of your torment, for having waited hours to speak to a customer service representative and eventually been given the opportunity to explain your problem, you hope and pray that they will do what they say they will do only to find later that precisely nothing has been actioned and you are then forced to repeat the whole process once again. No wonder so many people in this country are reportedly suffering from mental health issues: companies like this are one of the main reasons.
Aug 15th, 2022

Dont pay claims
Aug 14th, 2022

I usually only review pubs. But had to change my habits after two brilliant experiences with LV= We live on a busy road and have had two cars crash into our parked car on two separate occasions. It just so happens that both people who crashed into us use LV= Even though we were not at fault (parked car) on both occasions our insurance company wanted us to pay an excess, transfered us to a care hire company who refused to hire us a car and made everything much more complex by asking us to make bookings and report back. On both occasions we decided to go through LV= after recieving a text. After a short phone call to a lovely lady (Sophie M) we had confirmation of our car rental in our inbox and confirmation that our chosen garage would give us a ring the next day. In contrast to our insurance company they were absolute superstars and we will be moving over to LV= when we renew our policy. I would highly reccomend.
Aug 11th, 2022

May 18th, 2022