HMRC - Croydon

Most useless! Waste of time! Good for nothing! Bunch of txxts
Apr 22nd, 2023

Two sessions now of holding on the phone for an hour with no reply
Mar 28th, 2023

0/10! Terrible so called service! Repeatedly phoned all day Friday,now constantly since 09.30 one number not recognised! Others insufficient options impossible to get to speak to a person!
Mar 16th, 2023

Awful, shaming and cruel service both through letters and phone calls. I had several extremely unpleasant phone calls just trying to get some help with filing my tax returns, and when I told the man what tax bracket I was in, he went on a rant about how low income workers still get all the benefits of the NHS without putting in as much as everyone else. He really tried to make me feel ashamed of my low income and was no help to me in filling in my taxes whatsoever. He unpromptedly told me that I needed to pay national insurance (I don't, due to my income), and that if I didn't I was scrounging from the system. I filed a complaint but haven't heard anything back. I work hard, but it's not my fault I don't get paid well for it.
Dec 31st, 2022

this is my third time calling them, there must be a indication that the phone number isnt working or wasting others time(mines included)Youre playing with peoples life! This matter should be taken seriously
Dec 13th, 2022