Friends Road Medical Practice

It used to be a good surgery but has gone down hill over the years. Hard to get even a telephone appointment. Always have to wait for at least 20-30 minutes over the appointment time for the doctor to see you and one time the patient reaches late by 10 minutes due to no parking available and paying machines not working the appointment is cancelled. The new staff at the reception is rude too. Really disappointed.
Mar 3rd, 2023

I've been with FRMP for over twenty years and have certainly noticed a marked deterioration in services during that time. Whilst full of praise for the doctors and nurses themselves it is sad that, as other reviewers agree, front of house has been patchy and unpredictable - and sometimes downright rude and infuriating. More recent experience seems to indicate an improvement, but I have just noticed that, according to the NHS website, Friends Road are now accepting new patients. I can't help thinking that this will not improve services for existing patients. I find that it's too easy to forget that we are customers and clients expecting a decent service in return for a lifetime's contributions. We deserve better.
Feb 16th, 2023

Receptionist are very unfriendly and very unhelpful there are never any appointments waited weeks for phone call from doctors just to miss one and be told doesn't matter how sick you are there are no appointments at this surgery until you speak to doctor by phone can't make appointments to see my gp
Jan 20th, 2023

Very good
Jan 13th, 2023

My daughter who suffers migraine received an electronic prescription, however the pharmacy did not have the item so gave her a paper copy. After trawling around 5 other pharmaceuticals being told no, she was in quite a anxious state. I managed to locate the items 7 miles away from her, she called the receptionist to ask if a second copy of the prescription could be sent to a pharmacy near to me and was automatically told NO be the lovely (not) Jackie. My daughter called me quite distressed. I went into the surgery to ask face to face and by chance was able to speak to the doctor who immediately took me into his surgery and sorted the prescription. When I confronted Jackie about her behavior (having listened to her being equally as rude and unhelpful to another person calling the surgery) I was told 'Well we are busy' when I explained that the Doctor had very kindly sort the prescription, in her very sarcastic manner she replied 'well good'. I will be putting a formal complaint to the surgery and an additional complaint to the CQC as I have serious doubts that the attitude of the reception staff is in keeping with CQC Standards.
Mar 25th, 2023