Croydon Council Planning and Building Control

It's ok
Apr 26th, 2023

No one answers the phone. We're still waiting for our building control certificate after works was approved on site by surveyor 8 months ago but no cert was sent. Emails from the Building Control team are sporadic at best and when they do reply, they give incorrect information related to a different building project. Appalling service. If this was a private business, they would have gone out of business by now. But, this is Croydon Council and they do what they like.
Feb 20th, 2023

Extremely rude over the phone, trying book inspection, they didn't arrive, structure nearly fell. Will be looking to be make formal complaint
Sep 24th, 2022

Pathetic organisation, i have tried to apply for a building notice online, 10 times on different devices and it freezes at a certain point and won t proceed to next page. Also their fee chart does not cover all applications. So then try and call nearly a hundred times now and same result every time, a answerphone message telling me they are operating as normal but please don t leave a message then it cuts you off. Emails do not get answered. Would love to know who else is having this experience. So the result is all work now complete with no application possessed 6 months down the line. Its worth noting that other councils that i have dealt with in the same period have been no problem and provide a decent and clear application process. So as of now i have progressed much teaching my dog to speak fluent German.
Jul 3rd, 2021

Got through asked question to answer
Jul 15th, 2018