Santander

Customer Service is truly awful.
Dec 3rd, 2022

No customer focus at all. After the lastest app update I was just told to go and get a new phone no consideration for the current situation where everyone struggles to make ends meet. I hope to be able to move to a better bank soon.
Jul 23rd, 2022

I have been to santander for opening a new account like new customer, consultant have been very kind and helpful with me but we made my application on line and didn't work cause my settle statement, I didn't understand why, I am regular in U.K. 100%, I tried by post, sent copies about passport, council tax statement, my settlement, I did track my letter, central bank has received it, I never got response by them, I've been in bank in Croydon, George street again, consultant very polite again, sent my documents by fax... in the end "my session is expired " I am very disappointed, I am gonna make a new bank account at another bank
Jul 9th, 2022

BEST COSTUMER SERVICE I EVER HAVE IN A BANK, they are great, and good for europeans
Apr 14th, 2022

Eventually found an open branch - please be aware that Santander do not seem to realise that they share their details on Google maps so there are plenty of Santander branches that look like they are open but actually are not. I have raised this with them but all they say is check the website. So this last seven days I had an hours wasted trip to a branch that didnt exist and then was on hold for over half an hour to them to find out before giving up. Have now found this branch - nearly 6+ miles away and have had to pay to park.
Feb 23rd, 2022