NatWest Bank + ATM

Came in to deposit all my coins I had for years laying around. Firstly the staff looked at me like I was a tramp or something and then they demanded I had to input my card in a machine before using the coin drop. I had already out my coins in the coin drop they was telling me I need to move away and put my card in a machine. I was not there to withdraw cash but to use the coin drop. Why tell me to move away from my cash and then someone else could easily take it? From what I understand you use the coin drop then you take a voucher to get cashed in your bank. Luckily there was a man who said what I was doing was fine and to carry on but the other man was very rude. All the staff should be trained not to look at people like trash.
Mar 20th, 2023

An amazing team of staff, very great always ready to help and always accommodating to all. I love going in here just saying morning or using the cash machine as they also look after their customers and look out for wellbeing. They have security which is a major plus as this protects the customer and are always on the watch for people lingering around so if anyone is doing this they are then approached to see if they need help so this is a deterrent and this branch is probably only one in Croydon or bank that does this so thank you Natwest for keeping the community safe.
Feb 23rd, 2023

Worst banking experience ever was made to queue in the rain because they weren't allowing anymore people inside due to it being so close to the closing time.
Oct 29th, 2022

I contacted customer support online and told them i had a very specific problem to fix and they gave me a number, the number told me to go into a branch, and then once i went into the branch the African security guard wouldn't even let me talk and tried to already guess what i wanted even though he didnt have a clue, a staff member then told me to stand outside for 30mins. best of luck, ill never try make an account with your nasty bank ever again
Oct 3rd, 2022

No idea why this place has bad reviews. Went on a weekday lunchtime to desposit some cash, no queues, plently of helpful staff which were polite and helped me to use the machines.
Mar 5th, 2022