Pinnacle Apartments

Concierge smile nice, they try to help
Mar 19th, 2023

Bought a flat in the building more than 6 years now, everything seemed ok, until now, a place thats supposed by a home started turning into an overpriced 2-star hotel, when a new and highly unskilled manager Sean Harper showed up, turning trying to fix things up, mainly by smoking outside the building, think thats his main occupation other than that, the living standards in this place went from 9 to 2 - who and on what basis hired the guy, hard for me to tell, hopefully not for long, my pocket hurts every time there is a service charge to pay, as I am asking myself what for? Unprofessional concierge changing literally every week, that doesnt know a thing and is not able to help with anything, picking up a delivery on your own after 7pm ( as if you didnt order a delivery to be deliver at the door? Or showing an ID ( even though you have a pick up code for your parcel) as if you were there to steal someone elses package? Not responding to emails or being passive aggressive when responding, seriously I hope the guy will get sacked soon, if not I will start a petition on my own to get rid of him, waste of my and all other residents money.
Feb 9th, 2023

Wow
Feb 4th, 2023

Ive lived here for 3 years and my experience have been horrible, if you order fast food after 7pm you have to go all the way to the reception to pi pick it up and they try say they do this because they dont want the delivery drivers to be wandering around, but yet they will let stranger in after 7 pm to go in. concierge have no idea of what they are doing. The new manager is ridiculous. Nobody is happy with the way he has done things. All the old employees have left because of him. His decisions has made this apartment worse. When you answer a manager, he is nowhere to be seen it so upset that this manager has came in to the department has ruined a lot of things if things dont change soon I will be leaving to a new home
Feb 2nd, 2023

Nice place and wonderful concierge. But they really need to sort out the approach to the heating supplier i.e. insite energy and heating network. The heating pricing is exorbitant.
Jan 14th, 2023