Russell Hobbs Limited

Dreadful customer service (and I speak from personal experience of managing such functions). Three phone calls and two emails over five working days to deal with a simple matter of a toaster which has failed well within guarantee period and I'm still waiting for a response from a real human being.
Apr 26th, 2022

Worst expierence after one time use, waste of money! Avoid!!!!
Oct 26th, 2021

(Translated by Google) I bought a Russell Hobbs toaster in September 2019. My family has put it to good use and yesterday it stopped working... If I owned that brand, I wouldn't want it to be associated with Russell Hobbs products. so little durability and quality. Coincidentally it has stopped working after the end of the two-year warranty period.... (Original) Compr una tostadora de pan de Russell Hobbs en septiembre de 2019. En mi familia le hemos dado un buen uso y ayer dej de funcionar... Si fuese el/la propietari@ de dicha marca, no me gustara que estuviera relacionada con productos de tan poca durabilidad y calidad. Casualmente ha dejado de funcionar una vez finalizado el perodo bianual de garanta....
Jul 5th, 2021

I contacted Russell Hobbs customer services and despite the current situation they responded the very next day. A couple of emails were exchanged and they replaced the broken part on our slow cooker by sending a new one. Can't fault them, I would definitely recommend them.
Jul 14th, 2020

Bought a Russell Hobbs microwave and within 13 months of use it had rusted over inside, grey paint flecks were dropping into food and it smelt nasty despite cleaning. Complained to Russell Hobbs who took over 3 weeks to reply and said they cant help as its 1 month out of warranty. Of course they dont have to help but they must know that they sold shoddy microwaves as the whole model number search on Google reveals the same issue. Just shows the craftsmanship of these nasty Chinese gunk and the customer service aftercare. Will never ever buy from this company again and have chosen a new microwave from another supplier. Avoid
Feb 22nd, 2020