Spectrum Brands Ltd

Spanish Inquision On the 22/3/23 I contacted Remington uk with a possible warranty claim, the battery on a MB320C beard trimmer was failing to hold a charge.And from then on it went downhill, the ( I was going to say customer services ) employee Alexandra T put just about every obstacle in the way she could. Im a 78yr. old with limited capabilities as far as modern tech goes. I was asked to issue photographs, videos, which I tried, but the employee said it was not acceptable as couldnt see the video properly, how you can tell if the battery is faulty by viewing a video escapes me and could I find someone else to do them, like Im about to go knocking on neighbours doors until I found a body with the knowledge.Relatives are not local. Anyway to cut the long story short a replacement was received yesterday 1/4/23.
Mar 29th, 2023

Tried to order anti-scale cartridge for my steam iron via website. Kept asking me if I meant anti-style cartridge or anti-steel cartridge! Rang customer services, took about 30 minutes to relay request. Was told that they would require 'more information' and that a member of the 'payments team' would ring me later that day (Friday). Still waiting the following Wednesday. Absolutely appalling
Jan 17th, 2023

Thank you so much to SKO customer service management for your help this morning you went above and beyond to help us Mr and Mrs milburn
Feb 22nd, 2022

after speaking to someone in your office I sent 8 (eight!) e mails getting only a repeat standard brush off e mail 6/12/21 to 18/1/22 regarding a rotary shaver bought in August for husband with dementia. he dropped it and we lost the black head. (theres one blue, grey and black) SO unhelpful
Nov 26th, 2021