OMC Global

Apr 17th, 2023

Mar 25th, 2023

Best Company in Oxford
Mar 11th, 2023

Good service
Feb 19th, 2023

Wedding transport booking. There are two aspects to my review. I almost never leave reviews but I feel compelled to hear so others can benefit from it. I left a similar review on trustpilot to try and ensure other users see this before they book. Firstly, the coaches themselves were in great condition, really plush, high end finish. They are why this isnt a 1 star review (see bottom of review for the contradiction here). Secondly, OMC as a company, is a total disaster. There were various points after I made the initial booking that I was concerned about it. On multiple occasions they sent me summary bookings outlining timings and capacity different to what I agreed with them further up the email chain. This was a red flag but each time I corrected them and they updated the incorrect confirmation. The day before the wedding, they called me to tell me that they didnt have the capacity. Apparently of the 4x 52 seater coaches I had booked for the end of the night, one had crashed the previous day, and one had failed its MOT two days earlier. Now this could be incredible bad luck. What I would expect from them is some effort to fix this. Firstly, it only became apparent after significant probing from me, that they had another smaller bus in their roster. They then said it couldnt be driven because the driver would be over his hours. Odd, but fine. It doesnt explain why one of the two 52seater drivers who presumably should have been available after their coaches were unfit to drive, couldnt, but fine. Secondly, this is a booking made almost a year in advance. The least OMC should do is attempt to find alternatives, perhaps subcontracting to other coach companies in the area. It took me to ask about this, to which they responded it would cost extra. As far as Im concerned, that is a cost that OMC should bear, not me. Regardless, when I got them to agree to not charge me extra and to call around, it became pretty obvious even if they found capacity, they wouldnt tell me about it as they obviously didnt want to incur a cost - no surprise, no other companies had capacity. To add insult to injury, considering its the day before the wedding, they then said that they could offer me a refund. This is in the context of them having told me they were 100% sure no other coach companies had any spare buses. Totally ridiculous. I want to emphasise, this is the day before the wedding. This is like worst nightmare scenario, guests would be unable to get to the wedding. On the day of the wedding, the first booking for the coaches was at 11:30 but I had made clear that, being a wedding, that time might need some window of grace in case guests were being tardy. They do weddings often apparently so I would expect this would be a given. At 11:30 they called me to tell me the bus was outside and they needed to leave soon (they threatened to leave by 11:45, guests or not, and they werent polite about it) because they had another booking. This stunned me. Who would double book a wedding with something else with a 15 minute window. Total insanity. What if traffic had been bad?! I cannot express how poor a job they did in the final 24 hours. It caused immense stress in what was otherwise a totally stress free and happy day. p.s. having re-written this down and remembered how totally insane it is, I reduced the rating to 1 star, contrary to the point earlier about buses quality. The job they did was so poor that it totally swamps the very nice buses.
Mar 12th, 2023