Best Western Exmouth Beach Hotel

Aug 1st, 2022

Jul 1st, 2022

Mar 6th, 2022

Room smelled like an old gym changing room, musky and disgusting. Window would not open corridor dirty and in serious need of maintenance. When we asked to speak to the manager we witness the poor receptionist being shouted at, by the woman calling herself an Hotel manager, that she was off duty... Got charged as soon as we checked in and then when we refused to stay in this terrible hotel we were blatantly refused a refund and told to make an official complain to the head office at Best Western... Total disgrace. We never stayed as we drove to Exeter to a normal hotel! AVOID AT ALL COST!!! Raised issue with Best Western and wish i could have given zero star!!! 02nd September : Still not heard from hotel about my refund. Best Western made aware of situation but nothing seems to be moving.. Do not pay upfront and check room before paying... Disgraceful hotel!!
Jan 20th, 2022

On arrival at 2pm my father and I initially found our bed had been made up as a double, so we requested a twin. This was initially resisted and the receptionist made us wait to confirm whether we had made a mistake on booking. On return to the room at 6pm, we found our room in a state of disarray, which we photographed (see images). It was also dirty and in a state of disrepair. The staff ensured our room would be made up on our return. At 11pm, we arrived back at our room and found for the first time there was no power supply to any of the sockets in the room. this meant we could not use our phone chargers, the TV or the kettle. It was too late to find another hotel. On leaving the hotel we complained firmly and politely. The manager, Aaron, agreed completely that our experience was unacceptable. However, he could not mitigate our disappointment as the call centre for Best Western (actually this is a franchise hotel) is in the far east. It was noticable that all the staff at this hotel were rather inexperienced (although very polite and generally nice). We have been in touch on 5 separately occasions to request the compensation we were promised, and now we do not get any answer from either Aaron or the BW care line. We have given every opportunity for this hotel to mitigate our disappointment over 2.5 weeks since our stay and so the only option to us is to make others aware of our experience at this hotel.
Jan 7th, 2022