The Dales

Carers are overall nice but sometimes seem apathetic. The website is misleading. Thankfully, they've taken down the blatantly fake stock photos, but the food is often not locally sourced and freshly prepared - especially in the evenings, when it's often powdered soup and tins of pasta from Tesco's. The location is convenient for visiting.
Feb 27th, 2021

Oct 21st, 2022

The wonderful staff at the Dales cared for my mother in the final weeks of her life and I can honestly say that the kindness, attention and compassion shown were of the highest order . This wonderful team really care about the people and their relatives in their charge.
Mar 30th, 2022

I wouldn't hesitate to recommend this home. My Mother received end of life care here and the care shown to her and us as a family was second to none. If I ever need to receive specialist care this would be a home of my choosing. I cannot thank the staff enough.
Mar 28th, 2022

The nurses in charge are lovely and caring, but they are unfortunately not around very much. They are supremely over worked and under staffed. The carers on the floor are varied in quality. One kept shouting at my mother in law and didn't respond to the call button in time to get her to the commode while I was visiting. I would have done it myself but she was trapped in a high-railed bed that was not user friendly. MIL was extremely unhappy there. She is vegetarian and they brought her meat. She ended up being served spaghetti hoops out of a tin - atrocious. For the 1300/week this costs, one could run a 5 star resort. MIL ended up leaving and coming home as the care was inadequate.
Aug 18th, 2021