Sainsbury's Petrol Station

Friendly people. Price is cheap too.
Nov 27th, 2022

Lovely members of staff on my day off visit
Nov 8th, 2022

My wife went in to pay for petrol and a coffee, the card machine was playing up. The machine said that she had entered her pin number too many times even though she had used the contactless chip. The woman serving her said that your bank has frozen your account and that you need to pay in another way (we had no other means of paying at that time), a colleague of the woman suggested that she allow my wife to try the card again but the woman serving refused and insisted that my wife give out our details (in front of an increasing audience of other customers.) After my wife had given our details to the woman the woman said in a kurt manor "You won't be able to have the coffee you want now either". Before leaving my wife was given a long print out and told that she must pay this within seven days, she made my wife feel so small. We went to the cash machine in the main supermarket, to draw out the money we owe. I took it in personally and suggested to the woman that the machines were possibly faulty as I had just withdrawn cash from the machine with the same card. She was immediately adversarial saying that her machine was fine suggesting that the fault was ours. I have to admit I got a bit angry with her myself and told her how much she had embarrassed my wife she told me that I should keep my voice down so at that point I slammed the money on the counter and stormed out. I think that this branch needs some customer service training as there staff are rude discourteous and lack discretion when handling a sensative/embarrassing situation. And when they are told how disgraceful their behaviour is they become antagonistic.
Sep 4th, 2022

Aug 25th, 2022

Good value, quick service
Jul 23rd, 2022