National Windscreens

Great guys to deal with!
Apr 4th, 2023

Great all round service
Mar 25th, 2023

The team at the Exeter branch were really good and replaced my screen quickly. Unfortunately they are completely undermined by the shambolic booking process via their contact centre. The initial direction from my insurance company to their website was simple enough but from there onwards it all went wrong. They identified my car incorrectly from my registration number and it took hours of waiting on hold to get this sorted. Once booked actually getting a time slot was ludicrously complicated, I kept being told the branch would contact me and let me know which never happened, more time on hold led to me finally getting hold of someone who said just turn up 9am, itll be fine, I then got an email the day before saying 12:30! The same email had details of the branch location included, a branch that had close fifteen months earlier!!!! Because of this I spent an extra forty minutes in traffic trying to get to the opposite side of the city. The conclusion is that unless Im forced to via an insurance company Id do everything in my power to avoid having to deal with them again. Which is a shame because the guys that did the work were spot on. Service: Auto windshield repair
Mar 10th, 2023

Great service, chip fixed in 20 minutes.
Feb 13th, 2023

Waiting for confirmation text that didn't come on time for my first appointment. Couldn't contact branch or central office by phone took all morning to get through. I think the branch was waiting for a screen but some one could have told me,felt left hanging not great.
Dec 23rd, 2022