DW Plumbing & Drainage

Positive: Professionalism, Punctuality, Responsiveness Service: Plumbing pipe repair
Apr 8th, 2023

Jul 13th, 2022

Most unprofessional trades man. Drives works van through Exeter and nearly knocks one cyclist off bike, then clips the second cyclist and then provides abuse and drives off. Would not use this tradesman as if he gives no respect to his brand on the roads imagine the work he is going to put out.
Jul 13th, 2021

My SO had issues with her heating back in Feb, she had a Dave come round three times, the first time he told her it was just a switch on the immersion heater that needed pressing and had charged a 54 call out fee. The water then went again and he came out and fitted a new thermostat and charged her another 54, three days later the heat went again this time he came out and said that the whole thing needed replacing he charged 1444 and the invoice say this was for a new thermostat, hot water cylinder and connections. fast forward to last, on previous occasions I was not here, the hot water has gone again, the breaker switch on the fuse box had tripped, when I flipped it back there was a chemical burning smell coming from the cupboard where the water tank is. Flipped the power back off and called out the plumber, after fiddling around with the boiler for a bit he said the problem was with the cut off switch to the boiler and said we needed an electrician. The electrician I called out checked the wiring and said there was nothing wrong with it and it was the immersion heater. This evening I have had another look at the thermostat on top of the watertank, I can clearly see scotch marks on the underside of the aluminium cap that covers the thermostat, the wires connected to the thermostat have melted and melted part of the thermostat, I know the plumber took this cap off and cannot understand how he could have missed this, the electrician who came round said this is likely down to Dave not wiring in the thermostat properly and that a loose connection is likely what caused the wire to fail. He has a duty of care to repair the work but is saying he cannot fit the new one till the wires are replaced, this is a small section of wire between a junction and the thermostat, I have questioned why Dave is unable to do this and he stopped answering calls and texts.
Apr 26th, 2021

Asked to fix/replace a simple flush button on a toilet. I had previously seen the issue but had no time to buy the part and fit. Called this guy to sort the job, however he super glued the broken plastic part back together, which caused the flush to stick! He said the job was done and charged nearly 100. I tried the flush which exploded into many pieces. He claimed he had replaced parts which was not true and treatened to come back to property to remove "his parts" if I didn't pay the full amount, I had to call to police after multiple treats. avoid like Covid. bad news
Feb 16th, 2021