Mercure Exeter Southgate Hotel

Apr 27th, 2023

Apr 17th, 2023

Reservation staff had to be emailed for 3 bed room. advised she was back next day. Then discovered she was not. Had to book 2 twins rooms at extremely higher price and hope that the reservation lady came back. She did, and confirmed that she had organised a 3 bed room. Upon me advising that i needed to swap over, miraculously the 3 bedroom disappeared, leaving me paying a much higher price and having one of my children in a separate room
Apr 10th, 2023

We really enjoyed our stay, the pool area was a huge bonus and our children loved it. The bar staff and reception staff were all very friendly and helpful. Our room was great for our needs and clean. But it did have stains on the carpet and a bit run down. The kettle was also very dirty. But we would stay again as these are only minor issues. The hotel itself was lovely. Only big negative was the parking charge at 15 a day in the hotel car park, expect to pay for council car parks, but seems a bit much to pay to park where you are staying after already paying for your room. Walkability: Great location, can walk straight into the city (an area of it) and access shops and pubs very easily.
Apr 5th, 2023

I had to call to make my booking as i was after an interconnecting room for the second night of my stay but also full flexibility to cancel one or both depending on circs on the day . The lady i spoke to could not have been more helpful. All off to a good start. Once at the hotel the room was clean and neat - nice bathroom - all necessities there- hair dryer, tv and shampoo and shower wash . The mini bar fridge was not working properly ( disco light and it was warm not cold ) I mentioned it to house keeping. It was not mended or replaced in the two night stay but this was not an issue and I wasnt using it -. The staff remained incredibly helpful and accomodating . I used the gym - nice facility ( pool looked noce but i didnt use it ) restaurant and bar really very nice and food lovely . Having car parking ( Nb it is chargeable ) was a massive bonus and help.
Mar 24th, 2023