New Orient

We have been customers of the New Orient for years and despite all the 1 star reviews we haven't had any problems until recently. Last night 12th March we rang our order in at 6.40 pm and were told 45 minutes. At 7.45 we still hadn't recieved it so we rang to see where it was. There was some confusion about our postcode and that our order had been taken somewhere else. Then we had a phone call asking for our postcode and we were told our order was on it's way. An hour later and 3 more phone calls from them and we still didn't have our order!! Most of our calls were finally answered by a member of staff who couldn't understand English, they also kept going off shouting at someone and just left us hanging!! We rang again at 9.10 to be told one of the drivers that our order was being cooked again because they didn't know what happened to it !! We explained that we were regular customers and that we weren't happy with the way we were being treated so we asked for some discount for the inconvenience we were told that the owner of the restaurant would be delivering our order within 15 minutes (9.30ish) and he would discuss a discount when he arrived. At 10 pm we were still waiting, our food never arrived !! We phoned the restaurant and told them to cancel the order, a member of staff just replied sorry !! Absolutely disgusting treatment, no customer service whatsoever, they just didn't care. If I could give this establishment a minus 5 starts then I would, they have lost our custom for good now and I will certainly not be recommending them to anyone !! What business in today's economical climate can afford to lose customers ? Some advice for the owner and his staff .......have staff that can understand English taking your phone orders and don't lie to your customers !!!
Apr 5th, 2022

My order was wrong food was cold and chips wear black when I rang up they wouldn't do anything about it .. place should be shut down
Apr 7th, 2023

Ordered chicken and chips. Chicken was so dry it was inedible and I have no idea what they used to make chips as they were hard and tasteless. Absolutely disgusting would never use again.
Jan 8th, 2023

The service was absolutely shocking. Ordered my food, they forgot my kids chicken balls and then had the cheek to ask me if Im sure they arent there, basically calling me a liar. Then when I asked if they could deliver them as I had paid for them their excuse was we are too busy so we cant disgusting service.
Oct 4th, 2022

DO NOT I REPEAT DO NIT ORDER FROM HERE Food was delivered 20 minutes early, ideal you say well it would of been if the food was hot!! It was barely warm, the chicken balls looked like they had just been dipped in the fryer as were very pale, curry was awful!! Tried ringing the take away and basically was called a liar, bad customer, and in trying to get a free meal. This is what I heard in the back ground when it was said in English, the poor girl on the phone didnt know what to do!! They offered me 10% off next order but they werent going to do anything about the cold food I had sat here. Then another woman came on the phone and she said the boss asked if you touched the food he cant replace it. I said thats rubbish as I work in catering myself. As soon as she heard this she hung up the phone!! I tried to ring back and they picked the phone up and out it on the side and all I could hear was them going on about how my food was fine and they wont refund me!! Reported them to just eat and will report to EHO on Monday
Jun 5th, 2022