Santander

30 mins waiting because no sraff and after 30 minutes they have not staff to solve the problems
Apr 24th, 2023

Now closing at 3pm means I cannot actually use any services.
Mar 6th, 2023

Maybe the staff have low morale but no need to take it out on customers. I asked if it is possible to understand a little bit more about a certain account and I just got a glaring, short tempered reply to look on the website, and we don't give advice. I explained that I wasn't looking for advice but that in the past the staff would just run through the options. She then continued that 'that was the past' and you now we don't have the staff so if you want anything you ain't going to get any support in the branch. Maybe, she is unhappy with her management but it is not my fault and then is no need to shut me down as I asked each question with the attitude I was being 'cheeky' to ask questions. Will definitely move my money elsewhere.
Dec 22nd, 2022

You get a good service with Santander and the staff are always very helpful, but the bank can get very busy so you often end up in a queue. I have noticed that their savings rates aren't as good as some other banks, so it is always worth shopping around.
Dec 22nd, 2022

Very dilapidated and run down inside, makes me ashamed to be a Santander customer when I go inside what should be a nice Victorian building Female staff at the desk on Monday were rude, I asked a question and I received an eye roll as a response, very disrespectful and unprofessional for someone representing a banking institution.
Apr 8th, 2022