Charles E. Ware & Son

This is not a good firm. I would never use them again. They were requested to submit a planning application for my company in Torquay to build an extension. During this time, the planners were delayed feeding back (which is quite common at the moment). However, the reason this firm is just awful is that they don't reply to you and they forget the things you ask for in the design specification stage. The main architect we used just ignores emails and is never available on the phone. I have sent him numerous emails. He doesn't reply. I phone and he's out-of-office. My colleagues phone - they can't get him either. Several times, when I have finally spoken to him after 3-4 weeks, he's nice enough and he promises to improve - but doesn't. This has gone on for ages. During the design phase, he 'forgot' to include the rear extension in his pre-app planning submission . So now we've submitted something that will be about 70% of what we actually wanted feedback on. I am regretful that I chose to engage this firm. Their customer service is abysmal. Their attention to detail is lacking. The only good thing is the price - but you get what you pay for. In my opinion, if you want to do design, you want someone who will keep you in the loop the whole time. And who won't forget things you ask for. Find someone reliable!
May 21st, 2022

Jan 15th, 2018