Sharps Bedrooms Ltd.

Terrible, stressful experience from start to finish! Although the wardrobes now look nice, its taken from July til December to complete the job. The original design meeting went well and we felt confident going ahead with Sharps, although we were surprised at how expensive it was but we were willing to pay for good quality fitted wardrobes. Everything went wrong from there - the installation went completely wrong due to the wardrobe doors being measured and made the wrong size. Multiple installers who were supposed to fix the problem didnt turn up, causing my husband and I to miss countless hours of work. Rubbish was left all over our house forcing us to do multiple tip runs to get rid of all the excess wood. Shelves in the interior of one of the wardrobes were fitted on a slant, the exterior front of a drawer had bubbling in the wood, the knobs were badly scratched and placed on the bottom drawers in hopes we wouldnt notice. One of the wardrobe doors was missing a hinge. The rail in one of the wardrobes started dipping in the middle as soon as clothes were placed on it - Sharps told me this was due to the weight of the clothes when in reality that rail wasnt even full with T-shirts. Our ceiling was also damaged during the installation. I had one installer ring me the night before he was booked to come to us, asking if he should come? I told him I had no idea and he said neither did he! Apparently Sharps staff dont communicate with each other and take no pride in their work. Customer service is also no help when you phone them - its always the same person who doesnt want to know and always just told us she had no answers for us. We were planning to have an office room done with Sharps but we will absolutely never use them again.
Dec 11th, 2022

Jun 7th, 2022

Jun 1st, 2022

Feb 25th, 2022

A design and quote was done but when when the surveyor came 2 weeks later it transpired that the wardrobe couldnt be built on top of the carpet so I would have to remove and relay myself. That the electrics for the lights would also have to be dealt with by myself. Not once did the salesperson indicate this. When I pointed out that the order was miss sold and that if I have been made aware of this I would probably not have gone ahead I was assured that they could get a contracted in to do the work and that it would be taken off the price. Quote was done and came to over 800 and I was then told that they would only contribute 300. Therefore I was miss sold miss led and lied to. I asked the sales person to clarify and even wrote to Mr Kevin Smith but got no responses. Therefore I felt in comfortable in that a good job would be done and any problems resolved. Their slogan is design solutions with bespoke fitting. Dont think so. Waiting a refund of deposit.
Feb 27th, 2022