Car Vouch

Closedown
Sep 14th, 2022

When I went to Car Vouch with my family to purchase a car, Wali was lovely and so helpful and making all the promises in the world he could have made up on the spot. He even convinced us to buy this extended car warranty for over 500 pounds.and promised that it would cover main parts of the vehicle. We thought for this price surely, he must be right. Not even after one day following the purchase the vehicle started to have serious problems. The engine refused to crank so had to send it to my local garage as Wali refused to take the vehicle back. After my numerous telephone calls, emails to Car Vouch only then he suggested that we bring the car back to him but refused to pay for a towing service or to arrange collection himself. So, I took the car to our local garage who discovered many other problems with the vehicle. Radweld was found in the engine, which if you know cars its not good it basically means that they didnt do their full check that they claimed that they did. Phoned them up after finding this out and they basically said that there was nothing they could do and refused to collaborate with us. Car over heated and ended up having to fix it ourselves and costing us more than the car was worth and obviously that famous car warranty he made us buy, couldnt even cover anything Worst people I have ever dealt with and based on reading the other reviews it looks like Im not the only one. This place should be shut down, they source terrible cars and try to sell them off as good cars and refuse to do anything once they are found out. Save your money and go elsewhere.
Aug 26th, 2022

Lies after liies after lies. So glad I never brought a car from here. If there is one thing you do in your life its not to go anywhere near this place. Be it on your head
Apr 18th, 2022

Picked this car up last year, from first glance looked ok but on closer inspection they missed quite a lot out when asking questions over the phone. Bought the car as it was reasonable for the price (10 years old) got home and did some more inspections and noticed both windscreen wiper blades were loose and needed replacing - rung up the garage they said it was due to wear and tear YES wear and tear from driving 30 miles from picking it up so that cost me 15 straight away. Then the car wouldnt start due to battery leaking acid had to call the AA and get a written note to prove that the garage would of known about this before selling me the car, carvouch paid for my new battery after a number of phone calls. I took the car for a major service because I didnt trust the garage done what they said and I was right, the garage I took it to to get it serviced told me the oil was like tar and the oil filter was the worst they had ever seen (see attached picture). CARVOUCH even provided me an invoice telling me they serviced the vehicle LIARS Then the starter motor packed up and car wouldnt start so luckily I took out warranty and this was covered but another thing they missed also costed me 60 out of my own pocket. Overall bad experience with CARVOUCH they are very incompetent in the garage they have on site and I dont think they are qualified mechanics, the dealers are complete cowboys and always try to guilt trip you. Please go to the government page for help if these boys ever try to do you over as you have more rights than you think when buying a vehicle. Or just buy somewhere else DO NOT TRUST.
Apr 14th, 2022

AVOID. I purchased a car, a Jag XF. Paid the deposit and agreed to collect it 2 weeks later after the health check! 2 weeks never arrived. Constantly promised new delivery dates. I was without a car, with a terminally ill family member in hospital 120 miles away. They assured me week upon week the car was going to be delivered, but it had problem after problem, which was down to delivery delays of parts required. I accepted that. Until the delivery interfered with my scheduled hospital visits. They told me the night before I was due to leave that the car was not being delivered. Too late to organise anything for-the following day. I was in floods of tears on the phone. The colleagues at Car Vouch knew this this situation started in September! They were paid in full for car via a finance deal. Eventually the car was delivered at the end of November. I took it to a main dealer as I was not happy with how it was running I drove the car once! On this journey it cut out across the main dual carriageway way. It was terrifying how the lorry and car avoided me was a miracle. This happened twice more. I dropped the car off and was physically shaking. The dealership started to investigate dire! So many issues to the point their report said it was unsafe to drive. I then started the process of getting the agreement rescinded and my money back which took until December. However they still have not paid the dealership fee. Please avoid this garage. They gave me a car to use for a few weeks until mine got delivered! This too was a disaster and could not travel more than a few miles from my home.issues galore. I also had to use different numbers to contact them. This garage should not be allowed to trade!
Mar 27th, 2022