DFS Farnborough

Told 14 days for the delivery , it's now late unable to track order it says is being manufactured ,now 7 days late and unable to phone,
Apr 25th, 2023

Mar 21st, 2023

Very unsatisfied with the product and company. We ordered Sofa 2 months back and its just arrived yesterday with 1 missing leg and full of dust and stains on the bottom part of sofas, It looks like 2nd hand sofa. At least they need to check whether it is in good condition to deliver or not. And also 1 of the coffee tables top marble found broken. Very poor management Farnborough DFS
Mar 20th, 2023

We are currently sat on the floor of our living room due DFS... Schedule collection 14.04.23 of our old sofas with delivery of new sofas booked 15.04.23 BTW 12.10-15.10 just before 14.00pm received a call from customer services to tell us delivery will not happen today as not on truck? when asked why, when etc advised they were trying to get an answer from Farnborough warehouse and I will get a call back but unfortunately even though they have already taken our old sofa's we would not have the new one's today after 2hours of no update and the tracking system just updated with invalided delivery date, we called DFS customer service ......although the lady tried to get through to DFS Farnborough no one was answering the phones and she couldn't give us anymore information/update. requested I be included into the email issued to Farnborough to ensure this was actually sent as we never had anything back from the intital call. WHY am I writing the review at this point, most definitely feel everyone needs to be aware that they can take your old sofa's and then remove your delivery date without any explanation or how is this going to be resolved Very annoyed and disappointed customer, cannot believe this, with no support or resolve given.
Apr 14th, 2023

On our great sofa shopping adventure and after 5 other sofa shops of varying success we walked into DFS. A staff member greeted us, we had a brief chat and we were pointed in the right direction for what we wanted. After sitting on a few sofas we found one. The shop assistant (Leon) came by asked how we were doing. We advised we were interested in said sofa. He was like ill give you a few minutes to relax and get a feel for it and I'll pop back shortly. Now I liked that. It gave us time to really sit and check it out. When Leon came back the paperwork was easy and in no time our new couch order had been placed. Compared to the other shops with their heating on way too high and pushy staff our DFS experience was lovely.
Mar 9th, 2023