Over's of Camberley

My wife and I were delighted with the assistance with our house from Paul, Martin and the team at Over's of Camberley, part of the Armishaws Group. They were very professional and helpful during the process and were determined to get it right for us. Everything arrived in good shape and when we expected it to. All in all a great service.
Mar 24th, 2023

I used this company to move from Hampshire to Devon, I used them to store my contents for 8 weeks in between the two locations! Having started with Overs I actually dealt with a company call Armishaws. Their initial representative was very professional and I was happy to sign up. I subsequently changed my requirements to include storage, something I knew would cost more, however I was more than upset by their approach to the changes and the increase in cost. The managers attitude was take it or leave it. Subsequently any contact with the management was unpleasant and I found them to be very arrogant! They specific details of my move werent passed on to the transport department and I had to send additional emails & have repeated conversations with their transport department to explain access particulars. The office staff & the collection & delivery staff were both excellent, particularly the guys who eventually delivered my contents! There was some slight damage to my contents & some missing brackets from a bed, but Im realistic and understand that stuff happens so wont make a fuss about it, having said that Im not confident that theyd deal with the issues sympathetically anyway. In summary, I feel the working staff are being seriously let down by the senior management and because of this I would not recommend this company. I do however feel for the staff, from the administration staff to the actual removal guys, they were all excellent & deserve better management! Service: In-state moving
Feb 24th, 2022

Booked a quote through this company. I understand they're busy but due to the fact they couldn't provide a quote for more than 4 weeks we went elsewhere. I emailed to cancel, heard nothing, my mum was worried they'd still turn up so I called. Apparently it had been cancelled, I was told all the customers names that were booked in that day.... Great confidentiality! I then commented that they had not had the courtesy to confirm my email and instead of an apology which would have been the customer service I would expect, I was hit with abuse! I'm absolutely appalled! Service: Local moving
Apr 14th, 2021

Service: Local moving Positive: Professionalism, Punctuality, Responsiveness, Value
Jun 1st, 2020

Overs (Armishaws) moved me from Hampshire to Wiltshire in October 2020. A seasoned mover, I packed myself and had a generally good experience of the collection and loading. The crew were helpful and civil and packed the two vans in about two to three hours. Things went wrong upon arrival at the new house. The first van hit the gate post and damaged it. When signing off the paperwork, I signed off with a caveat that they would need to repair or pay for the repair to the gatepost (a few hundred pounds). However, upon contacting the office afterwards to follow up, the crew had a case of selective memory and the office manager representing Over's all but said to me that I was a liar and dared me to sue them. Everything was fine until something went wrong, and then basically they refused to accept any responsibility for their actions, for which, fortunately, I have photographic evidence. I DO NOT RECOMMEND THAT YOU DEAL WITH THIS COMPANY. Service: Interstate moving
May 7th, 2020