TalkPlus

Kind people doing the best they can. I feel that the assessment process could be improved by assessing an individual on two or three different occasions to improve accuracy of referrals and outcomes. Perhaps rather than one sixty minute preliminary assessment, two half an hour assessments by different assessors or three assessments of twenty minutes for example. **update** Although unhappy with initial outcome management called me back within the same day of me offering feedback. I am pleasantly surprised with the responsiveness of management and although the outcome may not change, I have changed my rating from three to four stars. ***second update*** I was under the impression TalkPlus does not discriminate due to diagnosis but after receiving a letter clearly stating they were unable to offer support partly due to my diagnosis, I am not so sure. I have changed to three stars again due to the inconsistent representation.
Nov 4th, 2021

A good helpful service, and great staff. I enjoy talking to Montana
Jul 3rd, 2021

Over the last 7 months Talk plus have really helped me over come my anxiety and panic disorder after nearly 30 years of living with the condition I now have the tools and the belief that I can live anxiety and panic attack free. Thank you Katie and all at talk plus for your help
Jun 22nd, 2021

I found the whole process to be so helpful, calming and educational. I liked how I had three options on how to proceed with getting help, and everyone that I spoke to was incredibly kind, empathetic and professional. If you want to learn how to manage your own behaviour and emotions, CBT with TalkPlus is so helpful and supportive. Couldn't recommend them enough.
Jun 3rd, 2021

Terrible communication, impossible to book appointments, not fit for purpose. Advised to self refer to Talk Plus by my gp so that is what I did. Problems from the start. First they kept calling me on the wrong phone number, I requested they called my landline as I was home and mobile reception very bad, they kept phoning the mobile and having to call back. On initial assessment they couldn't explain why I had been asked to fill out their assessment survey twice (2 days running) in fact they didn't know I had so clearly not worth filling in at all. Was put on waiting list for face to face counselling. Couple of months later a phone call while I am at work, unable to take the call due to being at work I ask if I can call back and am told I can. I phone back later same day and get a recorded message to say they aren't accepting phone calls but I can leave a message. I leave a message with my number asking for someone to call again. No one called back. Couple of weeks later I get text message offering an appointment, I respond to accept but am told it is no longer available. New text with new appointment offer, by time I see text and respond (Being at work I can't read and respond to texts straight away) but again told appointment has gone. It seems they send the same appointments out to several people and whoever replies first gets the appointment so if you can't reply to texts quickly you will never get an appointment. I express my concern that I can't get an appointment this way via text and later receive an email which I respond to. Over a week later no further communication at all! No idea what the counselling may be like as is impossible to access it due to terrible communication and a ridiculous booking system.
Jun 12th, 2021