Village Gym Farnborough

It's a decent gym, quite a lot of high quality equipment and loads of classes which are included in the membership (though popular ones do fill up early). The actual gym area itself is good. The pool area is ok, the pool is fairly small (20m) and there are 2 marked lanes, there's probably space for a third to be marked out as well. When it's busier it can get a bit congested as the lanes are quite narrow. The steam room and sauna are good too. The opening hours are good on weekdays, but on weekends the pool shuts at 8pm and the gym at 9pm, I would like it if they were open later on weekends as well. I would give it 4 stars but I've dropped one because the changing areas are quite bad. Several of the men's shower cubicle locks don't work, often the shower gel dispenser is empty (though I take my own anyway). The changing is also mostly open plan, would be nice to be able to have more privacy. The biggest issue though, is the showers are next to the toilets and urinals and it always stinks of urine.
Apr 27th, 2023

I have had a membership on-and-off for over 10 years at Village Farnborough. I recently decided to stop my membership after 12 months and spoke to customer services about the best way to cancel. They gave me incorrect information - which they've admitted fault for - which has led to ME having to pay over 150 to stop my membership, even though it was their incorrect information that caused this. Every time I tried to speak to someone in customer services, a different person picks up my case and clearly hasn't read previous conversations. I asked them to call me to discuss - they didn't. I am paying for their employees mistake - 150 is nothing to this company and a lot of money to me. Very disappointing - I will not be returning to this gym.
Apr 25th, 2023

Good facilities and Olivia have a great tour and was very friendly, just a little expensive compared to other options in the area.
Apr 10th, 2023

Not only do Village increase the price of our membership but with this explanation they mention upgrades to the changing rooms and showers . It's now 16 March which is well over when they said works will begin on the renovations. The changing rooms smell, are so dirty and the showers are worse. The bathrooms smell of dried urine and there is always a blocked since with hair! Sort this out as it's absolutely disagraceful.
Apr 1st, 2023

For the amount of money that I pay (which is 60) the facilities are very disappointing. Showers are broken and have been for nearly a year, always smells like urine and is very unclean. The swimming pools are commonly unattended with no lifeguard present and now the gym and pool seems to be crowded by under 18's later in the evening. With one of my friends being a teacher who's students attend the gym (them being 16 and under) and takes photos of him. When we reported it and brought it to light that under 18's should have a stricter time that they are allowed there and did nothing to help with the cyberbullying " it's our policy" even today and nearly 10pm there was one of their students present. It's a shame as I love the gym, the equipment and the systems used to train with lots of great workouts and classes, I just can't help but feel that 60 is a ridiculously high fee, for facilities that were promised refurbishments. And general lack of care.
Apr 18th, 2023