Empingham Medical Centre

Can never get an appointment, always say ring Tomorrow at 8 am, then you can't get through, if you want a routine appointment they say appointment can't be issued yet. Place is getting a joke, this is a reply to your comment below, I have made a complaint and was told someone would ring...still waiting...joke
Sep 6th, 2022

No point in contacting the practice manager, I did so by telephone in August 2022 and was promised an update on a number of issues I raised. April 2023 still waiting. Patient Services would be better named Patient Obstructors. Early March I rang to try to speak to a doctor as I needed a referral to go to ENT with an ear issue I was told quite bluntly to go to Specsavers who told me that the ear was clear of wax and to speak to my GP. I tried again and was told to cal 111 They too told me to speak to my GP. I gave up and moved to another practice . Incompetence at operational, administrative and communications levels.
Apr 20th, 2023

Having spoken to the surgery receptionist, they are patronising, intrusive and rude. There is absolutely no glimmer of human kindness in their voice, they simply dont care what happens to you - lock down seems to have transformed this service and not for the better. Perhaps their prescription should be a good dose of customer service training.
Feb 23rd, 2023

Always a friendly helpful surgery. Keep up the good work. You are all much appreciated. Sandra and Robert Harrison
Oct 31st, 2022

Rang up with a ear infection, I got told that I had no chance seeing a doctor and needed to call 111 or emergency services. First time I've ever needed the doctors, and i was spoke to like rubbish and didn't even ask my name or look at avaliable appointments. Regret moving now from Stamford.
Oct 8th, 2022