Sanctuary Housing Association - Ely

Very nice staff member, always helped me when I go in
Feb 18th, 2023

No heating or hot water for 3 months nearly after them condemning boiler of a disabled elderly lady. Disgusting!!!!!!
Dec 12th, 2022

Aug 9th, 2022

They seem to only care about taking your rent, not very helpful otherwise, we got a couple of repairs outstanding including one been going on for over 5 years now
Jan 6th, 2022

What can I say that sums up just how bad Sanctuary Housing Truly are. We moved into a house that we were told/promised had just been inspected and Ok'd to find Damp and Black Mould in every room. The walls in the living room where so soft to touch you could put your fingers in them, the house was Condemned and we had to move out, Sanctuary didn't even offer to cover the Cost of having to move to another House not even 2 months after moving in through no fault of ours. The Next house we were told was being prepared (cleaned and refitted) and then inspected while we had to wait in the Condemned House only for us to move in to find Old Storage Heater that didn't and Hadn't worked in what looks like years (No Heating except for Living Room) Damp and Mould in the Corner Ceiling of the Bedrooms, a Hole in the Roof that when it rains a couple of weeks after moving in came straight through into one of the Kids Bedrooms through the Light Socket in the Ceiling (Which was disconnected and Nearly 3 Years later still hasn't been Reconnected or the Roof Repaired) Windows and Doors that don't Seal and let in Cold and Drafts, Damp and Black Mould in/on the Bathroom Ceiling and more but this post is long enough. Suffice to say they are Awful. I can't put a Zero Score so 1 will do.
Oct 21st, 2022