12th Street Burgers + Shakes West Ealing

Loaded fries were alright. The burgers lack texture and flavour; the buns are far too soft and burgers lacked seasoning. Dont recommend.
Apr 30th, 2023

Food stone cold. They then remade the food and no one bothered to tell me its ready so the 2nd meal was Stone cold again. Awful staff and awful service
Apr 12th, 2023

Food : 5/5 | Service : 4/5 | Atmosphere : 5/5 Recommended dishes French Fries Side, Hamburger More
Apr 11th, 2023

Apr 10th, 2023

Had high hopes but unfortunately disappointing and 'smashed' my expectations (not in a good way sadly). Ordered 3 meals for an adult and 2 kids, told 5 to 8 minutes. 40 minutes later still waiting and only 2 arrived. One chicken and waffle burger, chicken fillet was more like a flattened out overcooked bordering on burnt fish finger in between cold supermarket waffles. Sent back and got charred cold waffles with a burnt inedible bit of chicken in it. 3rd meal which is 12th Street signature burger came nearly 50 minutes later. No staff in the front of the shop fir most of the time, approximately 6 to 8 delivery drivers waiting for their orders, with huge delays and backlogs. Shop was nicely themed but very cold. Food was OK only the smash burgers flavour wise but again cold. Eat in orders but had to ask for trays as handing them in bags. May be these guys have had good days,unfortunately today not one of them. I wanted to get a rear at least half my money back as wasn't a nice eating or dining experience. Between 2 orders myself and my brother nearly spent 100 so clearly we were disappointed. Not going there again. Huge Improvements needed on many fronts. I would like the management to contact me about refunding me some or all of my bill. Order no 12 and 13, 6 meals around 8:10pm.
Apr 6th, 2023